DiGrande
Brothers Landscape Maintenance, Inc is a mid sized company
who has enjoyed a great working relationship with Citiscape
Property Management. We have worked with this company
for years and maintain the landscape on many of their
properties. Their managers are highly qualified and
fun people to work with. We absolutely recommend them
to anyone looking for property management.
- Kathleen DiGrande
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Homeowner Association Newsletter - May, 2005
CitiScape President
Kevin Wiley and his team of Cynthia Quiles, Paul Mora,
Dennis Sides and Marco Lara have been wonderful to work
with and highly professional and efficient in dealing
with a myriad of issues.
President of
the Board
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To the President
of CitiScape:
I am a resident
in --- Street HOA and felt compelled to share with you
my experience with your company and specifically our
Property Manager.
I've been living
in this building for more than 9 years and over that
period of time I've dealt with a minimum of 4 Property
Management companies. Recently, your Property Manager
has needed to get involved with a number issues concerning
my storage spaces (issues that have been ongoing for
more than 2 years). I can unequivocally say that CitiScape
and our assigned Manager have provided far superior
customer service than any of the previous property managers
I've dealt with. Mr. ---- and your office staff have
always been very responsive and have resolved these
issues quickly and professionally.
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I'm very pleased that our HOA had the good sense to
hire your organization and I look forward to working
with CitiScape and Mr. ---- in the future.
Homeowner, South
of Market
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New Board Member:
Thank you to
the entire CitiScape management team. We are still learning
much about living in a condo and what is needed. By
far, you have been the most efficient and thorough manager
we've ever had, so thank you for teaching us and explaining
the correct way to do things.
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To Our Property Manager:
You did a great
job this year, and you always came prepared for each
board meeting. This was very helpful and appreciated.
I can only imagine how frustrating it can be, to only
be on the receiving line of complaints, from homeowners
and residents. Thank you for responding, all through
this year, to all those minor emergencies that always
crop up.
Board Member,
Pacific Heights
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To Our Property
Manager:
Now that my term
as board President has expired, looking back at a full
year of working with you as our property manager, I
wish to personally thank you for all the work you performed
on the board's behalf for the Association.
I know all too well, that being the point man for all
the residents' and homeowners' complaints can be a tiresome,
thankless job. This is why I want to warmly thank you
for having always been there to take care of whatever
was thrown your way. Your attitude with everyone was
always polite, professional and effective and reflected
well on both CitiScape and the Association.
I also want to
congratulate you for how well prepared you always came
to the board meetings. This made the board decision
process so much easier and efficient. I could always
count on you to recapitulate the facts in a calm and
positive manner. It was a pleasure working with you
throughout this last year. I wish you the best for 2005.
"Retiring"
Board President, Cow Hollow
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To Our Accounting Manager:
I have just returned
from my trip to Asia. My limited education into the
Buddhist culture has made me more understanding of difficult
people. I figure you must already be a monk with the
people you deal with on a daily basis.
Anonymous Recognition
by a Very Wise Homeowner
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To the Management Team at CitiScape:
Hopefully, I
will sell my home very soon and be moving to my new
home! As a "short timer" here on the Board,
I wanted to thank you for your guidance and attentiveness
to the various issues that cropped up at our property
over the past few years. You are professional and responsive,
and your continued guidance through the ongoing litigation
was very helpful to me as a Board Director. Continued
success....... you deserve it!
Board Director,
on the way to Las Vegas and her new condo association
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To The OB Board of Directors:
Thank you to
OB Board of Directors & CitiScape - great job! I
want to thank both the Board and CitiScape for the oversight
and management of the Waterproofing Project! Odd to
say, but it is really just a wonderful sight :) There
appears to be tremendous activity all the time - yet
the construction crew is quiet, courteous and friendly!
Personally I
feel extremely fortunate that we got this Repair/Retrofit
project underway and that the BoD chose the right contractor
to do the job and CitiScape to oversee it. We are with
an excellent management company and I have great confidence
in the outcome of the entire undertaking!
A big thank you
to CitiScape, including the entire property management
team, for all the personal attention and time devoted
to this project here at OB! The commitment shown by
all the mgmt team is gratifying to us, the customer!
A Happy Customer
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To Our Property
Manager:
I think you get
the sainthood award for putting up with our association
and its "special" members... I am pleased
that we finally have something to move forward on with
the homeowners... Thanks again for all of your good
work and patience. I really appreciate it!
A Happy Customer
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To Our Property
Manager:
As a resident
of 13___Jones Street, I wanted to send you a quick note
of congratulations on your recent promotion. It has
been well deserved. You and the other members of the
CitiScape team have made being a resident fantastic
with your courtesy and attention to details.
I can understand
why residents stay at CitiScape properties for so long
and why you are rated so well with the Better Business
Bureau.
A Satisfied Nob
Hill Apartment Dweller
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I just wanted
to follow up with you, to let you know again how pleased
we are to have your team in charge at our property.
They are great and have made amazing strides in a short
amount of time. As you know, we threw a long list of
demands at them when they first started, and they have
handled this list effectively and professionally.
Over the last
couple of weeks, we have put them in charge of prioritizing
our needs list and in charge of day to day property
maintenance. We are not yet sure whether the pace has
slowed appreciably for either of them, but hopefully
at least they now know they have our trust, and can
push back when the list gets too long or complex.
While we know
we are an active bunch, we are much more relaxed when
we know we have an effective team in place. And we're
more than happy to discuss ways to maximize everyone's
efficiency and to give them the space to do their jobs
well. Thank you for working with us to reach this point,
we look forward to a great summer!
Best wishes on
behalf of our Association,
-President of
the Board
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I need to convey,
the property has NEVER had a better Property Manager
and On-site Supervisor. Never! I wish we had done a
video documentary since your arrival and then passed
it along to others, maybe a future episode of Dirty
Jobs. I have friends on other HOA Boards, others living
in Associations, and we have discussed the time it takes
to get things done, management issues, etc. They've
all witnessed my experiences over the past 4 years,
and when I note what your team has accomplished in literally
just a few months, they are really shocked. They don't
get such action by their PMs/Supervisors.
Again, Kudos
to your work, your commitment and I'm glad you're working
with us.
-Member of the
Board
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