Homeowner Association Newsletter - May, 2005
CitiScape President Kevin Wiley and his team of Cynthia Quiles, Paul Mora, Dennis Sides and Marco Lara have been wonderful to work with and highly
professional and efficient in dealing with a myriad of issues.
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President of the Board
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To the President of CitiScape:
I am a resident in --- Street HOA and felt compelled to share with you my experience with your company and specifically our Property Manager.
I've been living in this building for more than 9 years and over that period of time I've dealt with a minimum of 4 Property Management companies. Recently, your Property Manager has needed to get involved with a number issues concerning my storage spaces (issues that have been ongoing for more than 2 years). I can unequivocally say that CitiScape and our assigned Manager have provided far superior customer service than any of the previous property managers I've dealt with. Mr. ---- and your office staff have always been very responsive and have resolved these issues quickly and professionally.
I'm very pleased that our HOA had the good sense to hire your organization and I look forward to working with CitiScape and Mr. ---- in the future.
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Homeowner, South of Market
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New Board Member:
Thank you to the entire CitiScape management team. We are still learning much about living in a condo and what is needed. By far, you have been the most efficient and
thorough manager we've ever had, so thank you for teaching us and explaining the correct way to do things.
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To Our Property Manager:
You did a great job this year, and you always came prepared for each board meeting. This was very helpful and appreciated. I can only imagine how frustrating it can be, to only be on the receiving line of complaints, from homeowners and residents. Thank you for responding, all through this year, to all those minor emergencies that always crop up.
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Board Member, Pacific Heights
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To Our Property Manager:
Now that my term as board President has expired, looking back at a full year of working with you as our property manager, I wish to personally thank you for all the work you performed on the board's behalf for the Association.
I know all too well, that being the point man for all the residents' and homeowners' complaints can be a tiresome, thankless job. This is why I want to warmly thank you for having always been there to take care of whatever was thrown your way. Your attitude with everyone was always polite, professional and effective and reflected well on both CitiScape and the Association.
I also want to congratulate you for how well prepared you always came to the board meetings. This made the board decision process so much easier and efficient. I could always count on you to recapitulate the facts in a calm and positive manner. It was a pleasure working with you throughout this last year. I wish you the best for 2005.
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"Retiring" Board President, Cow Hollow
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To Our Accounting Manager:
I have just returned from my trip to Asia. My limited education into the Buddhist culture has made me more understanding of difficult people. I figure you must already be a monk with the people you deal with on a daily basis.
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Anonymous Recognition by a Very Wise Homeowner
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To the Management Team at CitiScape:
Hopefully, I will sell my home very soon and be moving to my new home! As a "short timer" here on the Board, I wanted to thank you for your guidance and attentiveness to the various issues that cropped up at our property over the past few years. You are professional and responsive, and your continued guidance through the ongoing litigation was very helpful to me as a Board Director. Continued success....... you deserve it!
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Board Director, on the way to Las Vegas and her new condo association
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To The OB Board of Directors:
Thank you to OB Board of Directors & CitiScape - great job! I want to thank both the Board and CitiScape for the oversight and management of the Waterproofing Project! Odd to say, but it is really just a wonderful sight :) There appears to be tremendous activity all the time - yet the construction crew is quiet, courteous and friendly!
Personally I feel extremely fortunate that we got this Repair/Retrofit project underway and that the BoD chose the right contractor to do the job and CitiScape to oversee it. We are with an excellent management company and I have great confidence in the outcome of the entire undertaking!
A big thank you to CitiScape, including the entire property management team, for all the personal attention and time devoted to this project here at OB! The commitment shown by all the mgmt team is gratifying to us, the customer!
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A Happy Customer
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To Our Property Manager:
I think you get the sainthood award for putting up with our
association and its "special" members... I am pleased that we
finally have something to move forward on with the homeowners...
Thanks again for all of your good work and patience. I really
appreciate it!
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A Happy Customer
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To Our Property Manager:
As a resident of 13-Jones Street, I wanted to send you a quick note of
congratulations on your recent promotion. It has been well deserved.
You and the other members of the CitiScape team have made being a
resident fantastic with your courtesy and attention to details.
I can understand why residents stay at CitiScape properties for so
long and why you are rated so well with the Better Business Bureau.
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A Satisfied Nob Hill Apartment Dweller
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